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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/22/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company offers quotes on health insurance. I have been contacted 63 TIMES in less than 24 hours trying to get me to buy their insurance. I have blocked every number, asked every caller to remove me from the call list, and they all refuse and hang up on me. They are providing my number to HUNDREDS of agents that call me as late as 11pm. This is ridiculous. My document attached is just from this morning's calls, they are relentless.
Business response
04/01/2024
This phone number has been added to our Do Not Call list. We apologize for any inconvenience this has caused.Customer response
04/01/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*******************************Initial Complaint
03/10/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
We continue to receive mailings for one ************************* at our address. No one by that name is a member of the family we purchased this house from in 2021, nor is anyone by that name a member of our family. Despite numerous returns through the mail this continues, the latest being received on March9. I would like this to stop.Business response
03/22/2024
This address has been added to our Do Not Mail list. Thank youCustomer response
03/30/2024
I have not heard further from either you or National Family Assurance. I don't see how you can call this closed but do what you wish. I just received another mailing yesterday.Initial Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Started received phone calls out of the blue today, Monday, February 26, 2024 from National Family on the caller ID with different phone numbers. Not sure how they got my personal cellphone number either? Please look into this scammer company and I will try to keep blocking their calls as they come through. *****************, 321-1745, ************.Business response
03/08/2024
This phone number has been added to our Do Not Contact list. We apologize for the inconvenience this has caused.Initial Complaint
02/20/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I was looking for insurance and stumbled across this company. As soon as I added my phone number they have been calling me non stop every 5 minutes consistently from open to close of their business. I have been called over 30 times in one day. They are continuously spamming me. I have asked to be removed from their system and the do not call list and they are still calling me.Please help me!!Business response
02/27/2024
Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you kindlyCustomer response
02/27/2024
I am still receiving calls from your business. How long does it take for them to stop calling?Business response
03/05/2024
We apologize you are still receiving phone calls. We have placed your phone number on our Do Not Call list. This will typically take effect immediately in our systems and you should not be receiving any more calls from Assurance IQ. Thank you.
Initial Complaint
02/01/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
They wont stop calling me, multiple times a day. I told them to stop but they didnt.Business response
02/09/2024
Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you.Initial Complaint
01/30/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
They keep calling and harassing me everyday from different numbers I cant even answer to tell them to stop calling meBusiness response
01/31/2024
Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you.Customer response
01/31/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
01/25/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I don't know how this company got my phone number as I have not reached out to anyone about any type of insurance but the amount of phonecalls I get in a day is ridiculous! I want my number removed from their list!Business response
01/25/2024
Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you.Initial Complaint
01/15/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This business got my phone number from an unknown source and called me countless times every morning. And looks like this business is doing this to alot of people.Business response
01/26/2024
This phone number has been added to our Do Not Call list. We apologize for any inconvenience this has caused.Initial Complaint
01/12/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
On 01/12/2024 I was just curious on the different types of health care coverage and looking at the different plans. But within a 3 hour window Ive received over *********************************************************************************** they still do just from a different number. Stop calling me!!Business response
01/22/2024
This phone number has been added to our Do Not Call list. We apologize for any inconvenience this has caused.Initial Complaint
01/03/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
After accidentally requesting an insurance quote, I've gotten many calls from different numbers. I want them to stop calling me.Business response
01/09/2024
Phone number ************** was added to our DNC list. We apologize for any inconvenience. Thank you kindly.
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Contact Information
Customer Complaints Summary
146 total complaints in the last 3 years.
55 complaints closed in the last 12 months.